Customer ServiceSpecialistsL4
Escalation Handler · **Département** : Service Client · **Niveau** : L4
Handles L2/L3 ticket escalations (to managers, experts, legal), ensuring a clean handoff (full context transferred), tracking resolution and closure, and feeding the Voi…
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Other agents in Customer Service
Chief Customer Experience Officer
Guardian of the tenant's end-to-end customer experience; drive satisfaction (NPS, CSAT, churn) and oversee 4 CX Managers (Chatbots, Voice, Ticketing, Satisfaction).
Chatbots Manager
drives all tenant chatbots (Web, WhatsApp Business, Telegram), maximizes deflection rate (questions resolved without a human) with answer quality > 4/5 sat…
Voice Manager
drives the tenant's voice channel — Vapi inbound (customers calling in) + Vapi outbound (phone campaigns), multilingual + vernacular scripts, natural voice quality…